Frequently Asked Questions (FAQ)

General Questions

Q: What is buypalu.com?
A: buypalu is a B2B eCommerce platform, providing businesses with high-quality products and a seamless purchasing experience.

Q: Who can shop on buypalu.com?
A: Our platform is designed exclusively for businesses, wholesalers, and organizations purchasing in bulk.

Q: How do I create an account?
A: Click on the “Account” button on our homepage, fill out your business details, and follow the prompts to complete registration.

Q: What payment methods do you accept?
A: We accept major credit cards and Paypal. Payment options will be displayed during checkout.

Q: Can I track my order?
A: Yes, once your order is shipped, you will receive a tracking number with instructions to monitor your shipment.

Q: Do you offer refunds?
A: Refunds are available in the form of store credits. Please review our refund policy for further details.

Q: Where do you ship?
A: We only ship within the United States. At this time, we do not offer international shipping.

Q: How long does shipping take?
A: Shipping times vary based on your location within the United States. Estimated delivery dates are provided during checkout.

Q: What should I do if my order is delayed?
A: If your order is delayed, please contact our customer support team with your order number for assistance.

Q: Do you offer custom or bulk orders?
A: Yes, we specialize in bulk orders and can discuss customization options for specific products. Contact us directly for more details.

Q: How can I be sure the products meet my quality standards?
A: We carefully select our products and perform quality checks to ensure they meet high standards.

Q: How do I reset my password?
A: Click on the “Forgot Password” link on the login page and follow the instructions to reset your password.

Q: How do I contact customer support?
A: Reach us via email or through the contact form on our website. Our team is here to help with any questions or concerns.

Q: Can I update my account details?
A: Yes, you can update your account information by logging in and navigating to the “Account Settings” section.